Questions, answered

Not always. Private clients and NDIS participants can contact us directly. Medicare, DVA and WorkCover clients need a referral from their GP or case manager. [Client to confirm]

Choose your pathway on our Contact us page, or call or email us. You can also ask your support coordinator, case manager or GP to refer you. We'll be in touch within 1–2 business days to talk about your goals.

Yes. Support coordinators, other health professionals, participants and families can all refer through our referral forms. We work with you and your care team so your supports line up with your NDIS goals.

You don't need to have it worked out first. We'll talk about your needs and goals and suggest the best fit, whether that's Exercise Physiology, Hydrotherapy or Clinical Reformer Pilates.

We talk about your goals, health and how you move, then design a program that suits you. It happens wherever works best: your home, a local gym, the pool or our studio.

After your first session, we meet as often, where and at the pace that suits your goals, and we review your program as we go. Our aim is that one day you won't need us: less pain, more strength and the confidence to stay independent.

We respond to referrals within 1–2 business days, then book your first session at a time that suits you. [Client to confirm typical wait time.]

Both are allied health professionals. Exercise Physiologists specialise in using exercise as treatment, especially for long-term conditions, disability and building strength over time. Physiotherapists often focus on assessing and treating injuries, including hands-on therapy.

A personal trainer is great for general fitness goals. An Accredited Exercise Physiologist is a university-qualified allied health professional who designs safe, specific programs for people with health conditions, disability, injury or other complex needs. Their services can be funded through pathways like the NDIS, Medicare and Support at Home.

Exercise Physiologists are university-qualified allied health professionals. They're trained to assess how your body works and to prescribe exercise for health conditions, injuries, disability, chronic pain and complex medical needs, taking your health history, symptoms and medications into account.

For many people, yes. A structured exercise program can improve how your body works, recovers and feels, and make a real difference to long-term conditions, strength and independence. It works alongside your medical care, not instead of it.

No. Exercise works alongside the advice of your GP and specialists. It can improve your health a lot over time, but always talk to your doctor before changing any medication. We work with your existing care plan.

Exercise can help manage diabetes, heart disease, arthritis, osteoporosis, chronic pain, neurological conditions, mental health conditions and many injuries. We also often help people living with disability, age-related loss of strength and balance, fatigue-related conditions, and people recovering from illness or injury.

Often, yes. Resting feels natural when you're sore, but too much inactivity can lead to stiffness and less capacity. We use gentle, gradual exercise to build strength and flexibility without overloading your body, so you can move more freely.

We help you slowly rebuild strength, capacity and confidence with movements that have become painful or hard. That can mean reintroducing certain movements bit by bit, adjusting loads carefully and building up what your body can handle. The goal isn't to push through pain, but to help your body relearn what's safe.

No, not always. Pain is your nervous system's way of protecting you, and how much it hurts doesn't always match how much damage there is. Past injuries, stress, sleep and mood can all affect it. Pain can still be a sign of a problem, so don't ignore it. We can help you make sense of it.

Not necessarily. Effort, stretching, tiredness and soreness after a new or harder workout are normal and don't automatically mean an injury. The right response depends on the type of pain and how your body responds, so we adjust the exercise, load or pace to help you keep building safely.

Strength and balance training improves your stability, coordination and the strength you need to move around safely. That lowers your risk of slips and falls, and helps you feel more confident on your feet.

Never. Our programs start where you are, whether you've been inactive for years or are managing several conditions. We guide you through gentle, gradual steps with goals you can reach.

It depends on how your care is funded. [Client to add pricing details.] We'll confirm any costs with you before you start.

We work with the NDIS, Support at Home, Medicare (with a GP chronic condition management plan), DVA, TAC, WorkCover, private health insurance and private payment. Not sure which applies? We'll help you work it out. See how it can be funded.

Yes. We're a registered NDIS provider and work with self-managed, plan-managed and NDIA-managed plans.

Usually Capacity Building supports, under Improved Daily Living or Improved Health and Wellbeing. Depending on your plan, Core supports (Assistance with Daily Life) can sometimes be used too.

Everything we do is built around the goals in your NDIS plan, like getting out in the community more independently, moving safely at home, or a routine that supports your wellbeing. We focus on practical movements that carry over into everyday life.

Yes. If you need help getting to sessions, during them, or before and after, this can often be funded through Core supports in your NDIS plan. We can help arrange the right support, including support workers.

It means we come to you. Sessions can happen in your home, at a local gym, in a hydrotherapy pool or in our private studio, depending on your needs and goals.

We mainly visit homes, gyms and pools across the South East, including Dandenong, Noble Park, Cheltenham, Parkdale, Brandon Park, Glen Waverley, Dingley Village, Narre Warren, Cranbourne, Frankston, Seaford, Windsor, Capel Sound and surrounding suburbs. We also have consulting rooms in Dandenong and a private studio in Noble Park. Somewhere else? Get in touch and we'll see if we can come to you.

Yes. We work with children and adults. Sessions are tailored to age, development and goals, with a focus on confidence, movement skills and joining in with daily activities.

Yes. Video sessions are available when they suit you better than an in-person visit.